Customer Feedback

I want to follow up on this order in the incredible customer service I got from Megan. In this day and age, I think customer service has mostly been renamed customer disservice. But Megan is a bright exception. She was responsive and had great communication. She investigated the issues with my shipment and came up with a really good resolution. I so appreciate it and I am recommending to all my friends to shop here. Ms Reindorf

You’ve been so absolutely helpful, and I can’t tell you how much I’ve appreciated your assistance! I honestly cannot wait to finally have a proper sized duvet & pillows that fill the entire bed. Ms Gagnon

It's a sincere pleasure to have such quality customer assistance. My emails were promptly and intelligently answered by well trained people. I am happy to give you my business and support. Ms Patty

I am a first-timer with linen and cotton and The Willow Gray have been so helpful in explaining the difference between material and quality. Extremely helpful, friendly and fast when communicating and during the delivery process. I bought my first set and it feels like I’m sleeping in a luxury hotel! Superior quality. Beautifully packaged with love & care; I can tell The Willow Gray are people who love and use what they sell. I won’t go anywhere else. Thanks The Willow Gray!  Ms Keiser

The bedding and scutter cushions are amazing, ever since I ordered my first set, I've never looked back. The quality is to die for, if you want nothing but the best, this is your good to go place. Thank you for the beautiful bedding and also great customer services.  Ms Kubheka

Other than really enjoying my few products I purchased from The Willow Gray. The whole experience was completely enhanced by the personal attention by Raminta. She never hesitated to answer a zillion questions, offered great alternatives. After first trying to find you exactly what you are looking for. The products purchased are of very high quality. I will definitely recommend The Willow Gray for excellent quality and outstanding sales assistance.  Ms Greyling

I am a regular customer at the Willow Gray and cannot get enough of the Designers Guild’s beautiful floral bedding and scatter cushions. Everything is exceptional quality, bedding looks like new even after several washing. Cushions and throws are stunning, very soft to touch and light up any interior. The service and the after sale support is first class. I am absolutely in love with this store and always excited to see “new in” updates.  Ms Grant