None of our items can be returned for a refund.
You can cancel your order before 5pm on the same working day of placing an order*. Please email us first: contact @thewillowgray.com
*If paying with any card, 4.5% of the transaction value goes to the credit card payment facilitation company. "Full Refund" means that we will return the full amount we received after the credit card service fees.
The customer is required to inspect products on delivery.
We are always very disappointed on the rare occasions our customers receive a faulty item, please contact our customer service within 24 hours of delivery received.
Customer service email: firstname.lastname@example.org
Our return policy does not affect your legal right to cancel or your legal right in relation to faulty products.