Delivery in South Africa
We deliver to most postal areas in South Africa.
The delivery takes 2-10 working days. Outlet and Gift Shop goods will be shipped within 1-2 working days.
Rug deliveries may vary from 10-20 working days. Custom-made rug delivery could take up to 2-3 months depending on the ordered sizes.
If the circumstances that are unforeseen or beyond The Willow Gray's control may result in changes to the agreed delivery date of which customer will be telephonically informed and alternative arrangements will be made.
The customer is required to inspect products on delivery.
We use door-to-door/store-to-door courier services.
For orders under R999 a flat shipping rate of R120 applies.
For orders from R1000 to R4999 a flat shipping rate of R150 applies.
For orders R5000 - R9999* a flat shipping rate of R250 applies.
Free delivery with orders over R10,000.00*
*Includes rug deliveries.
Our system will automatically send you a tracking link once it is available. Please be patient, as tracking links will show no data until the parcel has been collected from us.
In the case of multiple products in one order, everything will ship as normal if we have stock of everything. If all the purchased items are not in stock, we will contact you to arrange multiple deliveries or if you would like to wait until everything is in stock.
If the courier service is unable to deliver the product for a reason beyond their control like no one being at the delivery address, the package will go back to their facility and a second delivery attempt will be made the next day. If the second delivery is unsuccessful, the package will go back to its origin facility. The order will be cancelled and payment refunded less the shipping and a 5% (minimum R250) handling fee.