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Rug Care Guide


Rugs are often focal points, and proper care and maintenance will ensure the best longevity and impact for your center piece. Choose the right rug for your needs – wool rugs are generally more durable in high traffic areas and viscose should be avoided in high traffic areas and areas more prone to spillages such as dining and children’s rooms.

Avoid exposure to direct strong sunlight and water wherever possible. New rugs will often have excess fibres, which can be removed easily with regular vacuuming. Use a nozzle attachment but take care to avoid using brush attachments as these can harm the delicate fibres. Professional cleaning is always recommended but for minor spots and stains cleaning can be carried out with caution. We recommend the use of rug hold underlay to prevent rugs from slipping, and the possible transfer of dye onto the floor.



New rugs – particularly wool and viscose will often have excess fibers, which can be removed easily by vacuuming. Use a nozzle attachment but take care to avoid using brush attachments as these can harm the delicate fiber. If you have a powerful vacuum cleaner with strong suction we recommend that you do not use it on full power on wool and viscose rugs as it may loosen the yarn. Always vacuum in the direction of the pile. Some continued fibre shedding is a normal characteristic that diminishes during initial usage. Loose threads should not be pulled but cut with sharp scissors in line with the pile height. Pile shedding does not affect the life of a rug.



You may experience an initial odour from your rug. This is usual for a new product and will reduce significantly over time. To air the carpet and avoid uneven wear, tears and fading, rugs should be turned regularly.



The feet of furniture will create indentations on any pile carpet or rug. To help reduce marking, regularly remove the position of furniture and any other heavy object when possible. To help lift the pile back up, use a fine comb. All cut pile rugs or carpets will flatten in areas of high traffic or concentrated wear. This can make the rug appear a different shade owing to the flattened pile reflecting light differently. Regular vacuuming will help reduce this.



These fibers are particularly sensitive to liquid so great care should be taken to remove spills as quickly as possible. Use a clean white dry cloth or paper towel working from the edge to the centre of the spill and do not rub. Once the liquid is soaked up, use a damp clean cloth or paper towel to gently dab as much of the stain as possible. Avoid saturating the pile further. Use a fine comb to lift up the pile in direction with the remainder of the rug. Try to dry the pile whilst continuing to comb as quickly as possible. It is important not to walk or place items on the rug until it is completely dry as this can lead to permanent marking of the delicate viscose fibres. Due to the delicate nature of the viscose yarns used please note that some permanent distortion of the pile may occur after liquid spillages. Stain removal treatments should be left to professional carpet cleaner. 100% viscose rugs can show pile distortion from moderate foot traffic therefore it is important to consider carefully the location of your rug.



Every wool fiber has its own thin protective layer. This allows wool to naturally repel dirt and gives you the opportunity to act when anything is spilled on the rug. To deal with spillages, scrape off and soak up as much of the liquid or substance as possible working from the edge to the centre of the spot. Clean the area lightly with a damp cloth or some absorbent paper dabbing only without rubbing or scrubbing. When using a detergent always remove it from the pile using a little water (when using detergents always test in an inconspicuous place first). Always ensure the rug is completely dry before use. Please carefully follow the dosage instructions of the cleaning foam/powder. Do not use aggressive detergents. Loop pile rugs are best beaten – just turn them face down on the floor, beat gently and then vacuum up the grit and dust from the floor rather than the rug.



Polyester and polyamide are more resilient to staining and fading than other fibers, since the fibers are man-made, however it is still important to act quickly to ensure that the rug is properly taken care of. Use a clean white cloth or a paper towel to soak up the spilled liquid. To remove stains, use a detergent that is safe to use on synthetic rugs (always test in an inconspicuous place first). After the stain has been removed dab the area dry and use a fine comb to carefully lift up the pile as quickly as possible. Finally gently vacuum.



Tencel is a branded viscose, which is known for its superior quality and greater resistance to water marking. As with all rugs, it is important to soak up the liquid quickly with a clean white cloth or paper towel to ensure that the stain doesn’t set into the pile body. Dab the stain with a towel soaked in lukewarm water, do not rub. Use a fine comb to lift up the pile and comb it in the same direction as the rest of the pile.